Allianz Car Insurance Hotline & Contact 2026
Allianz customer service, Road Rangers emergency line, claims portal — plus when to compare before renewing.
Renewing Allianz? Allianz is 15–25% pricier than Etiqa for identical coverage. Compare all 16 insurers on Bjak.my first — your NCD transfers free if you switch. Takes 3 minutes.
Allianz Contact Details
Customer Service Hotline
1300-22-5542
Mon–Fri, 8:30am–5:30pm
Road Rangers (24/7 Emergency)
1800-22-5542
24/7 towing, battery, flat tyre, fuel
Online Claims Portal
allianz.com.my
Submit and track claims online
Allianz Mobile App
My Allianz App
Photo-based claims, policy management
Walk-in
Menara Allianz, KL + branches
Check website for branch locations
Contact details subject to change. Verify at allianz.com.my for the most current information.
Allianz Road Rangers — 24/7 Emergency Assistance
Road Rangers is Allianz's signature roadside service, included with all comprehensive policies. Call 1800-22-5542 any time.
How to Make an Allianz Car Insurance Claim
File police report
Within 24 hours of accident. Mandatory for all own-damage and third-party claims.
Call or submit online
Call 1300-22-5542 or use allianz.com.my to open your claim. Have your policy number and IC ready.
Bring car to Allianz panel workshop
Allianz has 1,800+ authorised panel workshops. Using non-panel requires pre-approval.
Adjuster assessment
An Allianz loss adjuster inspects the damage and approves the repair scope.
Repair and settlement
Workshop completes repairs. Allianz pays directly to workshop. You pay only your excess.
Renewing Allianz? Compare First
Allianz has the best roadside assist but isn't always the cheapest. See all 16 insurers side-by-side in 3 minutes.
Compare on Bjak — Free →Frequently Asked Questions
What is the Allianz car insurance hotline number?
Allianz General Insurance customer service hotline is 1300-22-5542. Operating hours: Monday to Friday, 8:30am–5:30pm. For 24/7 Road Rangers emergency roadside assistance, call 1800-22-5542. Always verify current numbers at allianz.com.my as these may be updated.
How do I make an Allianz car insurance claim?
1) File a police report within 24 hours of the accident. 2) Call Allianz at 1300-22-5542 or submit online at allianz.com.my to open your claim. 3) Bring your car to an Allianz authorised panel workshop. 4) An adjuster will assess the damage. 5) Workshop completes repairs — Allianz pays directly (minus your excess). For minor accidents, the Allianz app allows photo-based claims submission.
What is the Allianz Road Rangers number?
Allianz Road Rangers operates 24/7 at 1800-22-5542. Road Rangers provides free towing, battery jump-start, fuel delivery, flat tyre change, and emergency hotel accommodation if your car breaks down far from home. This service is included with Allianz comprehensive policies.
Should I renew with Allianz or compare first?
Always compare before renewing. Allianz premiums are typically 15–25% higher than Etiqa for the same coverage. Your NCD transfers automatically if you switch insurers — you don't lose it. Use Bjak.my to compare all 16 BNM-licensed insurers in 3 minutes. If Allianz is cheapest for your car, renew. If not, switching takes 5 minutes and saves money.
How long does Allianz take to settle a car insurance claim?
Allianz typically settles own-damage claims at panel workshops within 3–5 working days after the adjuster's report. Total loss claims take 2–4 weeks. Allianz is known for efficient claims processing and direct workshop payment — you don't need to pay first and claim back.