AXA Affin Car Insurance Hotline & Contact 2026
AXA Affin customer service, claims line, and 2,900+ panel workshops — plus whether to compare at renewal.
Renewing? Compare AXA against all 16 insurers on Bjak.my. Your NCD transfers free. Takes 3 minutes — no hold music.
AXA Affin Contact Details
Customer Service Hotline
1800-88-1033
Mon–Fri, 8:30am–5:30pm
Claims / Emergency
1800-88-1033 (select claims)
24/7 claims and roadside assistance
Online Claims Portal
axa.com.my
Submit and track claims online
AXA ONE App
AXA ONE Malaysia App
Policy management and claims
Walk-in
Menara Affin, KL + branches
Check website for branch locations
Contact details subject to change. Verify at axa.com.my for the most current information.
AXA's Biggest Advantage: 2,900+ Panel Workshops
AXA Affin has the largest authorised workshop network in Malaysia — more than twice the number of most competitors. This is especially valuable if you're outside the Klang Valley.
How to Make an AXA Affin Car Insurance Claim
File police report
Within 24 hours. Required for all own-damage and third-party claims.
Call or submit online
Call 1800-88-1033 or submit at axa.com.my. Have your policy number and IC ready.
Choose from 2,900+ panel workshops
AXA's massive network means there's almost always a panel workshop near you, including in East Malaysia.
Adjuster assessment
AXA assigns a loss adjuster to inspect and approve the repair cost.
Repair and settlement
Workshop completes repairs. AXA pays directly — you pay only your excess.
Renewing AXA? See All 16 Insurers First
AXA has the widest workshop network — but is it the cheapest for your car? Check in 3 minutes.
Compare on Bjak — Free →Frequently Asked Questions
What is the AXA Affin car insurance hotline number?
AXA Affin General Insurance customer service hotline is 1800-88-1033. Operating hours: Monday to Friday, 8:30am–5:30pm. For emergency roadside assistance and claims, AXA provides a 24/7 line. Always verify the most current contact numbers at axa.com.my.
How many AXA panel workshops are there in Malaysia?
AXA Affin has over 2,900 authorised panel workshops across Malaysia — the largest workshop network among all car insurers. This makes AXA a strong choice for drivers in smaller towns, East Malaysia (Sabah/Sarawak), and areas where other insurers have limited panel coverage.
How do I make an AXA Affin car insurance claim?
1) File a police report within 24 hours of the accident. 2) Call 1800-88-1033 or submit at axa.com.my to initiate your claim. 3) Bring your car to any of the 2,900+ AXA panel workshops. 4) A loss adjuster assesses the damage. 5) AXA pays the workshop directly — you pay only your excess amount.
Is AXA Affin or Etiqa better for car insurance?
AXA Affin has the largest workshop network (2,900+ vs Etiqa's ~600), making it better for drivers in smaller towns or East Malaysia. Etiqa is typically cheaper by 10–20% for the same coverage and faster for digital claims. For Klang Valley drivers, Etiqa usually wins on price; for East Malaysia drivers, AXA's network is a real advantage. Use Bjak.my to compare both for your specific car.