Etiqa Car Insurance Hotline & Contact 2026
All the ways to reach Etiqa — hotline, claims, online portal — plus a faster alternative to calling for renewals.
Renewing? Skip the call — compare Etiqa's renewal price against 15 other insurers on Bjak.my. Get your e-policy instantly. Takes 3 minutes, no hold music.
Etiqa Contact Details
Customer Service Hotline
1300-13-1300
Mon–Fri, 8:30am–5:30pm
Claims / Emergency
1300-13-1300 (ext. claims)
24/7 for roadside emergencies
Online Claims Portal
etiqa.com.my
Submit and track claims online
customerservice@etiqa.com.my
Non-urgent queries
Walk-in
Menara Etiqa, KL + branches
Check website for locations
Contact details are subject to change. Always verify at etiqa.com.my for the most current information.
How to Make an Etiqa Car Insurance Claim
File police report
Within 24 hours of accident. Required for all own-damage and third-party claims.
Call or submit online
Call 1300-13-1300 or go to etiqa.com.my to initiate your claim. Have your policy number ready.
Bring car to panel workshop
Etiqa will direct you to an authorised panel workshop. Using a non-panel workshop requires pre-approval.
Adjuster assessment
Etiqa assigns a loss adjuster to inspect the damage and prepare a repair cost report.
Repair and settlement
Workshop proceeds with repairs. Etiqa pays the workshop directly (minus your excess). You collect your car.
Renewing Etiqa? Compare First
Etiqa is often the cheapest — but not always. Compare all 16 insurers in 3 minutes before you commit.
Compare on Bjak — Free →Frequently Asked Questions
What is the Etiqa car insurance hotline number?
Etiqa's general customer service hotline is 1300-13-1300. Operating hours: Monday to Friday, 8:30am–5:30pm. For emergency roadside assistance, Etiqa has a 24/7 line. Check etiqa.com.my for the most current contact numbers as these may be updated.
How do I make an Etiqa car insurance claim?
1) File a police report within 24 hours of the accident. 2) Submit your claim via Etiqa's online portal at etiqa.com.my or call 1300-13-1300. 3) Bring your car to an Etiqa panel workshop. 4) Etiqa will assign an adjuster to assess the damage. Own-damage claims for minor repairs can often be processed digitally through the app without a workshop visit.
Can I renew Etiqa car insurance online without calling?
Yes. You can renew Etiqa car insurance entirely online — no need to call. Use Bjak.my to compare Etiqa's renewal price against 15 other insurers simultaneously, then pay online. Your e-policy is issued instantly. This is faster than calling and you may find a cheaper insurer for the same coverage.
How long does Etiqa take to settle a car insurance claim?
Simple own-damage claims at Etiqa panel workshops are typically settled within 3–7 working days after the adjuster's report. Total loss claims take longer — 2–4 weeks. Third-party claims depend on liability determination. Etiqa is generally rated among the faster insurers for claims processing in Malaysia.