Lonpac Car Insurance Hotline & Contact 2026
Lonpac customer service, claims line, and emergency contact — plus whether to compare at renewal.
Renewing? Compare Lonpac against all 16 insurers on Bjak.my — free in 3 minutes. NCD transfers automatically.
Lonpac Contact Details
Customer Service Hotline
1300-88-5663
Mon–Fri, 8:30am–5:30pm
Claims / Emergency
1300-88-5663 (select claims)
24/7 emergency assistance
Online Portal
lonpac.com.my
Submit and track claims online
info@lonpac.com
Non-urgent queries
Walk-in
Lonpac branches nationwide
Check website for locations
Contact details subject to change. Verify at lonpac.com.my for the most current information.
How to Make a Lonpac Car Insurance Claim
File police report
Within 24 hours of accident. Required for all own-damage and third-party claims.
Contact Lonpac
Call 1300-88-5663 or visit lonpac.com.my to initiate your claim.
Take car to panel workshop
Lonpac directs you to an authorised panel workshop for assessment and repairs.
Adjuster assessment
A loss adjuster inspects the damage and approves the repair scope.
Repair and settlement
Lonpac pays the workshop directly — you pay your excess only.
Renewing Lonpac? Compare All 16 Insurers First
Check if Lonpac is still the cheapest for your car. 3 minutes, free.
Compare on Bjak — Free →Frequently Asked Questions
What is the Lonpac car insurance hotline number?
Lonpac Insurance customer service hotline is 1300-88-5663. Operating hours: Monday to Friday, 8:30am–5:30pm. For emergency roadside assistance, Lonpac provides a 24/7 line. Always verify current numbers at lonpac.com.my as these may be updated.
Is Lonpac a reliable car insurer in Malaysia?
Lonpac Insurance Bhd is a BNM-licensed general insurer backed by LPI Capital Bhd and Hong Leong Group. It has operated in Malaysia for over 60 years and is known for stable claims processing. Lonpac is available on comparison platforms like Bjak.my where you can compare its price against all 15 other BNM-licensed motor insurers.
How do I make a Lonpac car insurance claim?
1) File a police report within 24 hours. 2) Call Lonpac's hotline or visit lonpac.com.my to open your claim. 3) Take your car to an authorised Lonpac panel workshop. 4) A loss adjuster assesses the damage. 5) Lonpac pays the workshop directly — you pay your excess only.
Can I renew Lonpac car insurance online?
Yes. Use Bjak.my to compare Lonpac's renewal price against all other BNM-licensed insurers simultaneously. Enter your plate number, see all quotes, and purchase online. E-policy issued instantly. This lets you verify Lonpac is still competitive before auto-renewing.