MSIG Car Insurance Hotline & Contact 2026
MSIG customer service, claims line, and panel workshop help — plus whether to compare at renewal.
Renewing? Compare MSIG against all 16 insurers on Bjak.my. Your NCD transfers free if you switch. 3 minutes, no hold music.
MSIG Contact Details
Customer Service Hotline
1800-88-6742
Mon–Fri, 8:30am–5:30pm
Claims / Emergency Line
1800-88-6742 (select claims)
24/7 roadside emergency assistance
Online Claims Portal
msig.com.my
Submit and track claims online
customerservice@msig.com.my
Non-urgent policy queries
Walk-in
Menara MSIG, KL + branches
Check website for branch locations
Contact details subject to change. Verify at msig.com.my for the most current information.
Why MSIG? Japanese-Backed Reliability
MSIG Insurance (Malaysia) Bhd is backed by MS&AD Insurance Group — Japan's largest general insurer, operating in 48 countries. This international backing means strong financial stability and consistent claims standards.
How to Make an MSIG Car Insurance Claim
File police report
Within 24 hours of accident. Required for all own-damage and third-party claims.
Contact MSIG
Call 1800-88-6742 or visit msig.com.my to initiate your claim. Have your policy number and IC ready.
Bring car to MSIG panel workshop
MSIG will direct you to an authorised panel workshop for assessment and repairs.
Adjuster assessment
An MSIG loss adjuster inspects the damage and approves the repair scope before work proceeds.
Repair and settlement
Workshop completes repairs. MSIG pays the workshop directly — you pay your excess only.
Renewing MSIG? Compare All 16 Insurers First
MSIG is reliable — but is it the cheapest for your car this year? Find out in 3 minutes on Bjak.
Compare on Bjak — Free →Frequently Asked Questions
What is the MSIG car insurance hotline number?
MSIG Insurance (Malaysia) customer service hotline is 1800-88-6742. Operating hours: Monday to Friday, 8:30am–5:30pm. MSIG also provides 24/7 emergency roadside assistance. Always verify current numbers at msig.com.my as these may be updated.
Is MSIG a good car insurance in Malaysia?
MSIG is a solid mid-tier insurer backed by MS&AD Insurance Group (Japan's largest insurer). It is BNM-licensed and known for reliable claims handling and good panel workshop coverage. MSIG is generally priced mid-range — more affordable than Allianz but slightly above Etiqa. Best suited for drivers who want a reputable, internationally-backed insurer with dependable claims service.
How do I make an MSIG car insurance claim?
1) File a police report within 24 hours of the accident. 2) Call MSIG at 1800-88-6742 or submit at msig.com.my to initiate your claim. 3) Bring your car to an MSIG authorised panel workshop. 4) An adjuster assesses the damage. 5) MSIG pays the workshop directly — you pay only your excess.
Can I renew MSIG car insurance online?
Yes. Use Bjak.my to compare MSIG's renewal price against all 15 other BNM-licensed insurers simultaneously. Enter your plate number, see all quotes, and purchase online instantly. E-policy issued within minutes. This ensures you're still getting competitive pricing — MSIG may not always be the cheapest for your specific car.