Tokio Marine Car Insurance Hotline & Contact 2026
Tokio Marine customer service, claims line, and emergency contact — plus whether to compare at renewal.
Renewing? Compare Tokio Marine against all 16 insurers on Bjak.my. Your NCD transfers free. Takes 3 minutes.
Tokio Marine Contact Details
Customer Service Hotline
1300-88-8680
Mon–Fri, 8:30am–5:30pm
Claims / Emergency Line
1300-88-8680 (select claims)
24/7 emergency roadside assistance
Online Claims Portal
tokiomarine.com.my
Submit and track claims online
customerservice@tokiomarine.com.my
Non-urgent queries
Walk-in
Tokio Marine Malaysia offices
Check website for branch locations
Contact details subject to change. Verify at tokiomarine.com.my for the most current information.
How to Make a Tokio Marine Car Insurance Claim
File police report
Within 24 hours of accident. Required for all own-damage and third-party claims.
Contact Tokio Marine
Call the hotline or visit tokiomarine.com.my to initiate your claim. Have your policy number ready.
Take car to panel workshop
Tokio Marine will direct you to an authorised panel workshop for assessment.
Adjuster assessment
A loss adjuster inspects the damage and approves the repair scope.
Repair and settlement
Workshop completes repairs. Tokio Marine pays directly — you pay your excess only.
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Compare on Bjak — Free →Frequently Asked Questions
What is the Tokio Marine car insurance hotline number?
Tokio Marine General Insurance (Malaysia) customer service hotline is 1300-88-8680. Operating hours: Monday to Friday, 8:30am–5:30pm. For 24/7 emergency roadside assistance, Tokio Marine provides an emergency line. Always verify current numbers at tokiomarine.com.my as these may be updated.
Is Tokio Marine a good car insurer in Malaysia?
Tokio Marine is a solid, BNM-licensed car insurer in Malaysia, backed by Tokio Marine Group — Japan's oldest insurance company (founded 1879). It is known for financially stable claims settlement and reliable service. Tokio Marine is available on comparison platforms like Bjak.my where you can compare its price against all 15 other BNM-licensed insurers.
How do I make a Tokio Marine car insurance claim?
1) File a police report within 24 hours of the accident. 2) Call Tokio Marine's hotline or visit tokiomarine.com.my to open your claim. 3) Bring your car to an authorised Tokio Marine panel workshop. 4) A loss adjuster assesses the damage. 5) Tokio Marine pays the workshop directly — you pay only your excess.
How does Tokio Marine compare to Etiqa for car insurance?
Etiqa typically offers lower premiums than Tokio Marine for the same car and coverage. Tokio Marine is backed by a larger international group and may have stronger service standards in certain areas. The best way to compare is to get quotes for both on Bjak.my simultaneously for your specific car model and NCD.